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Sales & CSR operations system
MeghaFlow
Systemised the sales and customer service flow into one live pipeline, saving the team hours of manual work every day.
The challenge
Sales agents and the CSR team ran on calls, chats and spreadsheets. Orders were taken, re-typed for the courier and tracked again at packing, and customer follow-ups depended on who remembered what. Every hand-off cost time and risked a lost order.
What we built
Next.jsAuth.jsCourier APIsDocker + Dokploy
- 01One sales pipeline from enquiry to delivery: order logged by sales, waybill issued at the courier desk, packed and scanned at dispatch
- 02CSR workflow built in: every customer, order and status in one place, so any agent can answer “where is my order?” instantly
- 03Courier API integrations for automatic waybill creation, with the gaps in their docs worked around in code
- 04Phone-number sign-in with admin-managed staff accounts and roles for sales, CSR, courier desk and packing
- 05Barcode scanning at the packing table to confirm what leaves the building
- 06Self-hosted on a VPS with Dokploy + Traefik, HTTPS and zero-downtime redeploys
The result
Sales and CSR now run as one system instead of scattered chats and sheets. No order is typed twice, nothing leaves without a waybill, and the team gets hours back every day.
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